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Powerful, cost-effective, secure web conferencing software

Groupworld Support

General Support Information

If you have any problems using Groupworld, please check the Frequently Asked Questions to see if your problem is addressed there. As a first step in troubleshooting, please try the Groupworld setup/test wizard.

All of our enterprise products come with one year of free technical support by email. After the first year, support costs 25% of the purchase licensing price per year. If you rent a hosted Groupworld installation, you will get free support for the duration of your subscription. We try to answer all emails within 24 hours, and usually within one hour during our normal business hours. If you don't get a response within 24 hours, check your spam/junkmail folder.

If you still have problems, please see our contact details page.


We constantly strive to maintain zero known bugs in Groupworld. This doesn't necessarily mean that there are no bugs — just that there are no outstanding bugs that anyone has told us about. If you do come across anything that you think might be a bug, please tell us about it.

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