GroupWorld.net - Powerful, cost-effective, secure web meeting/conferencing software Find us on Facebook Follow us on Twitter Groupboard on Google+ Groupboard on YouTube

Powerful, cost-effective, secure web conferencing software

Groupworld Audio/Video Troubleshooting

Also see the Help page for more information about how the audio works, and the Groupworld test wizard which lets you test your system for compatibility with Groupworld (including audio/video).

General Audio Troubleshooting

Chrome microphone/webcam permissions

Chrome will pop up a permissions window when you log into Groupworld:

Simply click "Allow" to give permission to use your microphone. You only need to do this once, and Chrome will remember in future.

To change your microphone settings in Chrome (assuming you have already given or denied permission to use your microphone), click on the little icon at the right-hand side of the url bar that looks like a video camera:

This will allow you to select a different microphone (if your computer has more than one). If the video camera icon has a red X through it, clicking it will allow you to give permission to Groupworld in future (you will need to reload the page afterwards).

Firefox microphone/webcam permissions

Firefox will pop up a permissions window when you log into Groupworld:

Simply click "Share selected devices" to give Groupworld permission to use your microphone and/or camera. You can choose "Always share" from the drop-down menu (to the right of the "Share selected devices" button) if you always want to give permission.

To change your microphone settings in Firefox (assuming you have already given or denied permission to use your microphone), click on the little icon at the left-hand side of the url bar that looks like a video camera:

This will allow you to select a different microphone (if your computer has more than one), or give permission if you previously didn't give permission.




Home | Contact | Privacy