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Groupworld Audio/Video Troubleshooting

Also see the Help page for more information about how the audio works, and the Groupworld test wizard which lets you test your system for compatibility with Groupworld (including audio/video).

If you cannot solve the audio/video problem, try rebooting your computer and/or using a different web browser (Firefox, Safari and Chrome generally work best). Also make sure your web browser is updated to the latest version. You can also contact us and we will be happy to help you troubleshoot if the steps below do not resolve the issue.

Chrome webcam/microphone permissions
Firefox webcam/microphone permissions
Safari webcam/microphone permissions

General Audio Troubleshooting

Chrome microphone/webcam permissions

Chrome will pop up a permissions window when you log into Groupworld:

Simply click "Allow" to give permission to use your microphone. You only need to do this once, and Chrome will remember in future.

To change your microphone settings in Chrome (assuming you have already given or denied permission to use your microphone), click on the little icon at the right-hand side of the url bar that looks like a video camera:

This will allow you to select a different microphone (if your computer has more than one). If the video camera icon has a red X through it, clicking it will allow you to give permission to Groupworld in future (you will need to reload the page afterwards).

If you previously denied permission to allow microphone/webcam access, you can reset the chrome audio/video permissions.

Firefox microphone/webcam permissions

Firefox will pop up a permissions window when you log into Groupworld:

Simply click "Share selected devices" to give Groupworld permission to use your microphone and/or camera. You can choose "Always share" from the drop-down menu (to the right of the "Share selected devices" button) if you always want to give permission.

To change your microphone settings in Firefox (assuming you have already given or denied permission to use your microphone), click on the little icon at the left-hand side of the url bar that looks like a video camera:

This will allow you to select a different microphone (if your computer has more than one), or give permission if you previously didn't give permission.

Safari microphone/webcam permissions

Safari will pop up a permissions window when you log into Groupworld:

Simply click on "Allow" to give Groupworld permission to use your microphone and/or camera. If you don't see this popup, go to "Safari->Settings for this website" and check the Camera and Microphone permissions.

Changing microphone or webcam during session

Click the cog icon at the top-right of your video window to change the current webcam and microphone (if you have more than one). If you plug in a headset or switch on bluetooth earpods in the middle of a session, you may need to do this to ensure the correct microphone is being used.




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